Founding Customer Partner

The initiative you own

You will build Codespeed’s first permanent Customer Partnerships function and own the relationships that define its standard. From the first promise through renewal and expansion, you will keep value visible, commitments clear, and the company moving as one team around the customer.

Why this role exists now

Codespeed is beginning its first lasting customer relationships. Each one will shape the product, the company, and the standard future Customer Partners inherit. We need one senior owner who can carry customer context across the company and turn what we learn into a durable way of working.

What success changes

At approximately six months

• Customers reach first meaningful value with a clear objective, accountable owners, and a shared next decision.
• Every relationship makes value, adoption, commitments, risks, and what Codespeed owes next visible.

At approximately twelve months

• Renewal and expansion follow from visible outcomes and a clear view of where Codespeed can matter next.
• Future Customer Partners inherit a durable system for relationship history, judgment, cadence, and capacity.

What the work requires

• Join selected founder-led conversations and carry the promise intact into activation.
• Define first value, understand stakeholders, and set account direction around outcomes that matter.
• Lead value reviews, difficult conversations, renewal, and expansion.
• Bring the right Codespeed people into the work and keep commitments legible.
• Turn customer truth into product judgment and a stronger company standard.

The authority you hold

• You own installed customer relationships, account direction, value visibility, renewal, and expansion.
• You can convene the company response, challenge commitments, and reset a plan when customer value or trust requires it. Product, Engineering, Applied, and Support owners decide how their work is delivered.
• The founder owns new-customer sales, material commercial terms, executive sponsorship, and the standard for the first five accounts.

What makes someone exceptional here

• You have owned senior relationships for complex technical or transformation work.
• You move fluently from business outcomes to engineering conversations about adoption, governance, and trust.
• Your commercial judgment spans scope, renewal, expansion, and difficult customer decisions.
• You turn ambiguous customer input into clear company action and want to build the function yourself.

How you will work at Codespeed

You work directly with the founder and sit close to Product, Engineering, Applied, Support, and Operations. Codespeed carries each relationship’s knowledge, decisions, commitments, and emerging risks so you can lead with its full history in view.

Employment reality

All current roles are full-time and based in our New York office. During the process, we make the weekly cadence, cash compensation, equity, active benefits, relocation support, and visa posture explicit before any paid collaboration or offer.