Brief the specialist
Give it the point of view of true customers with a focused briefing and personality, product promise, customer expectations, business goals, and competitive priorities.
Real User Simulation
Experience your application through your customer's eyes.
Real User Simulation gives specialists a customer journey to follow across the product, from onboarding and permissions to complex workflows and integrations. What they encounter returns as concrete findings your team can review before customers do.
Your specialist
Meet your Real User Simulation specialist.
Create specialists for any type of Real User Simulation goals by giving it the context needed to really understand both your business and your customer needs.
Solutions for Product and DesignDefine the customer workflows
Choose the roles, starting conditions, critical paths, and successful outcomes the specialist should understand.
Set the cadence and goals with Lead Dev
Set the cadence and conditions for Lead Dev to check-in and manage the work for you.
What it evaluates
Evaluate the customer experience across your product.
Find implementation problems
Check account setup, configuration, data imports, and the path to first value.
Verify complex workflows
Follow approvals, handoffs, and state changes across every customer role.
Check customer integrations
Check whether connected tools and data syncs behave as customers expect.
Verify AI product behavior
Check whether AI features show the knowledge, judgment, and boundaries customers were promised.
Find permission problems
Check that each role can reach the right work, see the right information, and stay within its boundaries.
Find product opportunities
Find changes that could make important workflows clearer, faster, or more competitive.